Practice Update Oct 20th, 2025 – Dr Jonker

Due to a shortage of physicians within the Nanaimo area and particularly within long-term care facilities, Dr Jonker has made the difficult decision to increase his time providing care in these high need facilities. This has led to unacceptably long wait times for primary care appointments. To ensure he is able to continue to provide timely care, Dr Jonker will be restricting his practice to only those residing in Nanaimo.  Letters were mailed out to patients with addresses outside this region on Friday October 24th. If you received a letter – we are providing some information below:

How can I obtain my records? 

Please contact the office and we will have you complete a record request form. The cost for a complete copy of your records on USB drive is $50.00. If you have a new physician, that office will have you sign a record transfer form and send it to our office to complete. 

How do I get on the Health Connect Registry? 

Please follow this link for information – https://www.healthlinkbc.ca/find-care/health-connect-registry

Thank you for your understanding,

Retirement update March 28, 2025

Dr. Gwen Bruce-Houle will be retiring on June 27, 2025 after 40 years in practice. Letters are being sent via Medeo messaging as well as by mail with details. 

Unfortunately, she has not been able to find a new physician to take over her practice; therefore, we urge you to begin searching for a new doctor. You can do this by:

• Visiting the Pathways Medical Directory (pathwaysmedicalcare.ca)
• Contacting HealthLink BC using 8-1-1 toll-free number (or 7-1-1 if you are hearing impaired) or visiting their website at healthlinkbc.ca. 
• Contacting your local Divisions of Family Practice (divisonsbc.ca), as some are establishing physician directories. 
• Visiting a local walk-in clinic or Urgent Primary Care Centre (UPCC). UPCCs also serve as primary care clinics for people who do not have a regular primary care provider and will work to connect them to a primary care clinic as space is available.
• Asking friends and family for recommendations.

To request your medical records please email the clinic at: info @ pacificstationmed.ca. Record requests will be completed after Dr Bruce-Houle’s last date worked so that you receive a complete file. There is a cost of $48.00 to transfer records.

New patient update March 24, 2021

Pacific Station Medical Clinic is excited to welcome Dr. Geraldo Ndeve to our clinic and the Nanaimo community. As of March 24, 2021 Dr Ndeve’s practice is closed to new patient registration due to an overwhelming response.We will update our website if this changes.

Vaccine Update BC May 19, 2021

Every resident 18+ is eligible for the vaccine. Please visit this website to register and book: https://www2.gov.bc.ca/gov/content/covid-19/vaccine/register?utm_campaign=20210412_GCPE_Vizeum_COVID___Google_Search_BCGOV_EN_BC_VaccinePage_Text

COVID 19

General Practitioner’s Offices are not testing for Covid-19,

Appointment Update Feb 24, 2022

We are offering all our currently registered patients who require primary care treatment, telephone and office appointments.

Appointments can be booked online (https://patient.medeohealth.com/booking/pacific-station-medical-clinic) or by calling the clinic. 

Please use your appointment time as a guide for when you may be called, it may be before or after your appointment time that your provider calls you, due to previously unforeseen circumstances or technical issues. Please be patient with our team during this time.

Any in-office visit that is essential will be arranged by the provider at the time of your phone call. When your provider determines you need to be seen, please keep the following precautions in mind:

∼ A mask is required in all medical settings
∼ Patients will be asked to use hand sanitizer
∼ We may take your temperature and history to rule out any COVID symptoms
∼ We would ask only the patient to attend the appointment, unless assistance is required
∼ Please arrive no more than 5 minutes before your scheduled appointment time as we are asking patients to wait in their vehicles for appointments.